Entry Level 3 Award in Skills for Working in Business, Administration and Customer Service Industries

Course Overview

The Entry Level 3 Award in Skills for Working in Business, Administration and Customer Service Industries provides a supportive introduction to the skills and knowledge needed to start a career in business administration, office work, and customer service.
This short, accessible programme focuses on building confidence, communication, and employability skills, making it ideal for learners who are new to education, returning to study, or preparing for entry-level employment.

At London School of Education and Professional Studies (LOSEPS), our experienced tutors create a friendly and inclusive learning environment where learners can develop the practical abilities employers value most.

Entry Requirements

• No formal qualifications are required.
• Learners should be willing to participate in group and practical activities.
• Initial assessments may be carried out to identify individual support needs.
• Applicants must be 16 years or older.

Modules / Course Content

Learners will study a range of introductory units, which may include:

• Introduction to Business and Administration
• Understanding Customer Service
• Communicating Effectively in a Business Environment
• Preparing for Work in Business or Customer Service
• Managing Personal Effectiveness
• Teamwork and Problem Solving in the Workplace

These units provide a foundation in both technical tasks and soft skills essential for progression in business and customer service sectors.

Assessment

Assessment is designed to be supportive and confidence-building. Methods may include:

• Portfolio of evidence
• Practical demonstrations and role plays
• Short written assignments
• Observation of participation in class activities

Progression Opportunities

After completing this qualification, learners can progress to:

• Higher level Award/Certificate/Diploma in Business Administration or Customer Service
• Functional Skills in English, Maths, or ICT
• Supported employment or entry-level roles in business support or customer service environments.

Delivery & Duration

• Mode of Study: Classroom-based, blended, or distance learning.
• Duration: 3 – 6 months (flexible options available).
• Awarding Body: AIM Qualifications (or equivalent).

Funding and Fees

• May be fully funded for eligible learners through government schemes.
• Flexible payment plans available for self-funded learners.
• Employer sponsorships are welcome.

Why Study at LOSEPS?

• Supportive tutors with industry experience.
• Inclusive, confidence-building environment for new or returning learners.
• Practical, job-focused training to develop employability and life skills.
• Clear progression routes to higher-level qualifications and employment.

Enrol Today

Ready to take the next step in your leadership journey? Join the London School of Education and Professional Studies and gain the skills to lead with excellence.

✅ Contact us today to find out more or enrol!
📧 Email: [admin@loseps.com]
📞 Phone: [02038288781]
🌐 Website: [www.loseps.com.]