Level 1 Award in Skills for Working in Business, Administration and Customer Service Industries

Course Overview

The Level 1 Award in Skills for Working in Business, Administration and Customer Service Industries provides learners with the knowledge and practical abilities required to start a career in business administration, office support, or customer service roles.
This qualification strengthens communication, problem-solving, and organisational skills while building confidence to progress into employment or further study.

At the London School of Education and Professional Studies (LOSEPS), learners benefit from hands-on activities, real-life case studies, and supportive tutors who help every learner succeed.

Entry Requirements

• No formal qualifications required.
• Basic English and maths skills are recommended (support is available).
• Completion of an Entry Level course is desirable but not essential.
• Applicants must be 16 years or older and committed to personal development.

Modules / Course Content

Learners will cover key units designed to improve employability and practical skills, such as:

• Principles of Business and Administration
• Understanding Customer Service and Client Care
• Communicating Effectively in a Business Environment
• Handling Mail and Office Information Systems
• Preparing for Employment and Personal Development
• Teamwork and Problem Solving in the Workplace

Assessment

Assessment is flexible and supportive, allowing learners to demonstrate their abilities through:

• Portfolio of evidence
• Practical tasks and demonstrations
• Role plays and group activities
• Short written assignments or case studies

Progression Opportunities

On completion, learners can progress to:

• Level 2 Certificate/Diploma in Business Administration, Customer Service, or related areas.
• Functional Skills in English, Maths, or ICT.
• Apprenticeships in administration, retail, or customer service roles.
• Entry-level employment such as business support assistant, receptionist, or customer service adviser.

Delivery & Duration

• Mode of Study: Classroom-based, blended, or distance learning.
• Duration: 3 – 6 months (flexible options available).
• Location: LOSEPS campus / Online learning platform.
• Awarding Body: AIM Qualifications (or equivalent).

Funding and Fees

• May be fully funded for eligible learners through government schemes.
• Affordable payment plans for self-funded learners.
• Employer sponsorships accepted.

Why Study at LOSEPS?

• Experienced tutors with industry knowledge.
• Supportive and inclusive learning environment.
• Practical, job-focused training to improve confidence and career readiness.
• Clear progression pathways to higher-level qualifications and employment.

Enrol Today

Ready to take the next step in your leadership journey? Join the London School of Education and Professional Studies and gain the skills to lead with excellence.

✅ Contact us today to find out more or enrol!
📧 Email: [admin@loseps.com]
📞 Phone: [02038288781]
🌐 Website: [www.loseps.com.]